Frequently Asked Questions

Website and Log In Questions

What's new about our website?

We’re excited to launch our updated website with a fresh look and improved features! The biggest addition is our new class bundles, which offer flexible, cost-effective ways to attend multiple sessions.

Do I use my old username and password for the new website?

No. We’ve upgraded to passwordless sign-in for better security and convenience. Here is how it works:

  • Enter your preferred email address during your next purchase.
  • That email address becomes your primary key to the platform.

What is Passwordless Login?​

To keep your account simple and secure, Namaste uses passwordless login. Instead of remembering a password, simply enter the email address you use to book classes, and we’ll email you a secure, one-click access link.

Clicking the link signs you in automatically so you can:

  • View upcoming bookings
  • Manage class bundles
  • Cancel or reschedule classes (per policy)
  • Update your account details

Why use Passwordless Login?

  • Zero hassle: No passwords to memorize or reset.
  • Tighter security: Removes the risk of guessed or stolen passwords.
  • Fast & convenient: One click from your inbox gets you right in.
  • Any device: Works seamlessly across your phone, tablet, or computer.

Note: Each access link is unique, encrypted, and temporary. If your email doesn’t arrive within a few minutes, please check your spam folder before reaching out.

Bookings and Payments

What is a Class Bundle?

A Class Bundle lets you purchase multiple yoga classes upfront at a discounted rate. Instead of paying individually, you buy a package of credits to use whenever you like. Just book your sessions online, and each booking is automatically deducted from your balance.

Why choose a bundle?

  • Save money: Pay less per class compared to single drop-in rates.
  • Total flexibility: Book when it suits you—no commitment to the same day or time every week.
  • Variety: Use your credits across any eligible sessions during your bundle’s validity period.
  • Easy tracking: Check your remaining class balance anytime inside your Namaste account.

How do I purchase a Class Bundle?

  1. Navigate to “bundles” in the dark blue bar at the top of the website.
  2. Choose the bundle you want to purchase and follow the on-screen instructions.
  3. Once purchased, you will receive an email that explains how to  browse and select the classes you want to book. 

Note: You can also purchase a bundle as an alternative when buying an individual place in a class.

What are the options for purchasing a place in one of your classes?

We offer two easy options to book your spot:

  • Single Class: Pay full price for a one-off drop-in session whenever you want to attend.
  • Class Bundle: Buy a multi-class bundle (up to 20 classes) at a discounted rate and use your credits whenever it suits your schedule.

How do I purchase a single class?

  1. Select Your Class: Browse the schedule, choose your preferred class time, and click Buy Now to open the booking panel.
  2. Choose Attendees: Specify if you are booking for just yourself or adding extra attendees, then click Continue
  3. Select Date: Use the interactive calendar to select the date you wish to attend, then click Continue.
  4. Enter Details: Provide your name, phone number, and email address. (The email address you use here will automatically become your Passwordless account gateway.)
  5. Complete Payment: Enter your card details and submit. Once processed, you’ll see an instant confirmation screen and receive a receipt by email.

What payment methods do you accept?

Our new system supports major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay. All transactions are securely processed.

Is my payment information secure?

Absolutely. Our new payment system uses industry-standard encryption and complies with PCI DSS standards. We never store your full card details on our servers—everything is handled by trusted third-party processors.

What if I encounter an error during booking or payment?

Double-check your internet connection and try refreshing the page. If the issue persists, clear your browser cache or try a different device/browser. For persistent problems, reach out to our support team with a screenshot of the error.

Class Bundles

How do Class Bundles work?

Once purchased, your bundle credits are added to your account. You can use them to book any available class on our schedule. Bundles are flexible—no need to commit to specific dates upfront. Just select a class, and the system will deduct a credit automatically.

Do Class Bundles expire?

Yes, to encourage consistent practice, bundles have an expiration date: 8-class bundles expire after 10 weeks, 20-class after 22 weeks. Unused credits are not refundable after expiration, so plan accordingly!

What if I buy a bundle but change my mind?

We offer a 7-day cooling-off period, allowing you to request a full refund on any completely unused Class Bundle within 7 days of purchase.

After the 7-day window, or if you have already used any of your class credits, refunds are granted at our discretion. If your circumstances have changed, please email us with the details so we can review your request.

Can I cancel my bundle if I have already used some of it?

Generally, partial or partially used Class Bundles are non-refundable. However, we know life happens! We are happy to consider refunds or credit extensions for exceptional circumstances, such as illness, injury, or pregnancy.

If your circumstances have changed, please get in touch with us directly so we can help you out.

Can I still attend classes if I become pregnant?

No. For your safety and comfort, our regular yoga and fitness classes are not suitable during pregnancy.

If you discover you are pregnant after purchasing a single class or bundle, please contact us directly — we’ll be happy to assist you with a refund or pause your remaining class credits.

Can I share my class bundle with friends or family?

Yes, absolutely—we love when you share the joy of yoga with your loved ones! You are welcome to share your bundle credits with friends or family members. To use your credits for someone else, simply log in to your account and book the class on their behalf using your details.

Note: Bundle credits can only be used for one person per class session. Multiple attendees cannot use credits from the same bundle for the same class.

Technical Support

The website isn't loading properly on my device. What should I do?

Ensure you’re using an up-to-date browser like Chrome, Safari, or Firefox. If issues continue, try accessing the site on a different device or network. Our site is optimized for mobile, but if you need help, contact support.

How can I contact support for more help?

We’re here for you! Email us at [email protected] – please include details like your device type and a description of the problem.