We’re excited to launch our updated website with a fresh look and improved features! The biggest addition is our new class bundles, which offer flexible, cost-effective ways to attend multiple sessions.
If you were a customer on our old website, your account is already here — simply log in with your existing email and password. If you have any issues signing in, use the “Forgot Password” link or get in touch at [email protected]. Please note that your previous booking history won’t be visible in the new system, but everything is set up and ready for you to start booking classes. New to Namaste? You can create an account in just a few clicks.
Class bundles are prepaid packages that let you purchase multiple classes at a discounted rate compared to single classes. They’re perfect for regular practitioners looking to save money and commit to their wellness routine. Options include 8-class or 20-class.
Once purchased, your bundle credits are added to your account. You can use them to book any available class on our schedule. Bundles are flexible—no need to commit to specific dates upfront. Just select a class, and the system will deduct a credit automatically.
Yes, to encourage consistent practice, bundles have an expiration date: 8-class bundles expire after 10 weeks, 20-class after 20 weeks. We’ll send reminders via email as your expiration approaches. Unused credits may not be refundable after expiration, so plan accordingly!
Yes, absolutely—we’re thrilled when you share the joy of yoga and fitness with your loved ones! You’re welcome to share your class bundle credits with friends or family members. To make this work smoothly, the person using the credit will need to log in to your account (or you can book the class for them using your login details).
We offer a 7-day cooling-off period for unused bundles. After that, refunds are at our discretion,email us and inform us of your circumstances.
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Our new system supports major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and [any other methods you offer, e.g., PayPal]. All transactions are processed securely through [e.g., Stripe or your provider].
Absolutely. Our new payment system uses industry-standard encryption and complies with PCI DSS standards. We never store your full card details on our servers—everything is handled by trusted third-party processors.
Double-check your internet connection and try refreshing the page. If the issue persists, clear your browser cache or try a different device/browser. For persistent problems, reach out to our support team with a screenshot of the error.
Yes, you can cancel or reschedule up to [e.g., 24 hours] before the class start time via your account dashboard. Late cancellations may result in a lost credit to respect our instructors’ time. Refunds for single classes follow the same policy.
Ensure you’re using an up-to-date browser like Chrome, Safari, or Firefox. If issues continue, try accessing the site on a different device or network. Our site is optimized for mobile, but if you need help, contact support.
We’re here for you! Email us at [your support email], call [your phone number] during business hours [e.g., Mon-Fri 9am-5pm], or use the live chat feature on the website. For urgent issues, please include details like your device type and a description of the problem.
